Refund policy
Return and Refund Policy
We offer a 30-day money-back guarantee. You have 30 days after receiving your order to request a return.
Eligibility
To qualify for a return, the product must be returned with all included batteries, chargers, cables, accessories, and major product components.
The product may be opened and reasonably tested. We accept returns of new and slightly used products, provided they have not been damaged through misuse, modification, neglect, or improper handling.
Proof of purchase is required.
Starting a Return
To request a return, contact us at orders@swingshiftuv.com before sending your product back.
Once your return is approved, SwingShift will provide return instructions and a prepaid UPS return shipping label at no cost to you.
Items sent back without prior return authorization may not be accepted.
Return Shipping
SwingShift covers the cost of return shipping for approved returns by providing a prepaid UPS return label.
There is no restocking fee.
Original shipping charges, if any, are not refundable unless the product was defective, damaged in transit, or incorrectly shipped.
Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery and contact us promptly if your product arrives damaged, is defective, or you received the wrong item.
Include your order number and photographs when possible so we can evaluate the issue and resolve it quickly.
For qualifying defective, damaged, or incorrect products, you may choose a replacement or a refund within the 30-day return period.
Exchanges
Exchanges are available within 30 days for products that are defective, damaged in transit, or incorrectly shipped.
If you would prefer a replacement instead of a refund, contact orders@swingshiftuv.com and we will arrange the exchange and provide a prepaid UPS return label.
For preference-based or change-of-mind returns, we issue a refund rather than a direct exchange. You may place a new order at any time.
Exceptions
We cannot accept returns for:
- Products damaged through misuse, modification, neglect, or improper handling
- Products missing batteries, chargers, cables, accessories, or major components
- Gift cards
- Items specifically identified as final sale before purchase
Sale or promotional pricing by itself does not make an item final sale.
Refunds
We will notify you after receiving and inspecting your return.
Approved refunds will be issued to your original payment method within 10 business days after approval. Your bank or card issuer may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact orders@swingshiftuv.com.